Privacy Policy

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Privacy Policy

Thanks for reviewing our privacy policy.

  • If any Service requires you to open an account (“My Account”), you must complete the registration process by providing us with current, complete and accurate information as prompted by the applicable registration form.
  • You represent and warrant that all information provided by you in connection with your User Account, including any payment, contact or shipment details generally or in connection with an order, are true, complete and accurate. You agree and undertake to indemnify us against all damages, costs or losses incurred by us due to wrong, false, inaccurate or incomplete information provided by you.
  • All communication to you will be carried out through the contact details provided by you while opening an account. You are responsible to report any change in your User Account details by writing to us at [email protected] . The site is not responsible for any changes in User Account details once an order is placed.
  • You are responsible for maintaining the confidentiality of your User Account password and other account details and are entirely responsible for any and all activities that occur under your User Account. In case you suspect or identify any abuse of your User Account or any transaction through your User Account that is not carried out by you, you should immediately notify us in writing at [email protected]
  • Where any Service utilizes the account management of any other social networking site (e.g., Facebook, LinkedIn, Instagram, Twitter.), you are responsible for maintaining the confidentiality of your password and account on such social networking site, and are fully responsible for all activities that occur under such account.
  • All information shared by you while creating your User Account or accessing the Site shall be protected in accordance with our Privacy Policy.
  • We are committed to protect all information that you share with us. We have accordingly developed this privacy policy to protect your personal information and keep it confidential. We follow stringent procedures to help protect the confidentiality, security, and integrity of data stored on our systems.

We seek to protect your rights of privacy on systems and the Site ( controlled by us, but we are not liable for any unauthorized or unlawful disclosures of your personal and confidential information made by third parties who are not subject to our control, for example advertisers and websites that have links to our Site. You should take note that the information and privacy practices of our business partners, advertisers, sponsors or other sites to which we provide hyperlinks, may be different from ours.
The information we receive and collect depends on what you do when you visit our Site. We may change this privacy policy at any time without notice and by updating this page. Please check this page from time to time to ensure that you are happy with any changes. Here is how we handle information about your visit to our Site.

Dear user we will send you sms on mobile number you entered for your update and order privacy, by agreeing to this term and condition you wish to receive sms of your order, shipping, cancellation and payment details.Cactus Company will not send you any promotional sms, but if you wish to receive any promotional offer or wish list update, you can signup for our newsletter, and you can receive such details by email.

Dear user we do not use your mobile number for any promotions, and only sends you messages update on following events:

  • When you register on
  • When you successfully purchase a product.
  • When you cancel your order.
  • When your order is shipped for delivery.
  • When your payment is refunded.

Cancellation & Refund Policies

1. Return –

Currently we do not offer any return policy, in case of a damaged product, a replacement will be provided without returning the plant.

2. Refund –

Refund is applicable only in the case of damaged and dead plants.

Procedure for replacement or refund

(a) Send us the photos of damaged plants through the registered email id to “[email protected]”. With plant name, damaged parts of the plant. please note that we deal in perishable items so torn leaves, dead flowers, and withered leaves will not fall in the condition of replacement. It’s mandatory to share the images within 24 hrs after the delivery.

(b) In case the customer is not able to capture all the details in one photo, as mentioned in 2(a) he/she must send us a video capturing all details (not more than 20 seconds).After checking all the relevant videos and photos, the cactus company’s team will decide whether the case qualifies for refund or replacement. our first priority will be providing the replacement if in case you receive the replacement in damaged or dried condition again, we will initiate the Refund accordingly. The refund takes up to 5 working days to reflect back into the customer’s account by which the payment was made. in case the payment was done through UPI, the refund amount will be credited in the default account settings in your UPI id.

3. Cancellation –

Customer can cancel their order before dispatch, by writing an email on [email protected] or he/she can call @99 2 99 30 457 from 10:00 am to 6:00 PM.

Terms & Conditions

  • Please read the following terms of service very carefully. We are registered in the name of cactus
  • You must read and agree to be bound by the Terms of Service, before using the Site or subscribing to any products or service made available through or on the Site, including the sale, supply, payment, delivery, return or rejection of the products or services made available on, through or in connection with this Site.
  • If you placed an order and plant is not available in stock then we can hold your order till plant is available on stock or you may change your choice like you can change earlier product with another same price product or you can wait till this product in stock.
  • By subscribing to or using the Site or the Services, you have read, understood and are bound by the Terms of Service, together with all related policies and guidelines of this Site as indicated in these terms and conditions that are incorporated by reference. If you do not agree to be bound by the Terms of Service, do not use or subscribe to the Site or the Products / Services.
  • We at our sole discretion reserve the right to change, amend or modify the Terms of Service at any time, without notifying you or assigning any reasons. You are responsible for regularly reviewing the Terms of Service.
  • If you do not agree to any changes or updates to the Terms of Service, your remedy is to not use the Site and to cancel any accounts or Services you have signed up for. Your continued use of the Site or the Services after a change or update has been made to the Terms of Service will constitute your acceptance of such change or update.
  • If you violate any Terms of Service, we may issue a warning about the violation, or we may choose, at our sole discretion, to immediately terminate or suspend any and all accounts that you have established, without assigning any reasons.
  • You acknowledge that we are not required to provide you notice before terminating or suspending our Services, but may choose to do so. We reserve the right to deny, in our sole discretion, any user access to the Site or Services without notice and for any reason (including, without limitation, for violation of these Terms of Service).

Shipping policy.

We usually ship within 48 hours of the order received (except for the holidays).

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